Spok today announced that it was selected by Union Hospital, in Maryland, to implement the latest version of its Spok Care Connect enterprise communications solutions. Used in both the contact center and in clinical areas, the software platform is designed to evolve with the organization’s changing needs.
Union Hospital is an award-winning, full-service community hospital located in Elkton, Md., that has been serving the residents of Cecil County and the neighboring communities in Delaware and southern Pennsylvania for more than 100 years. The 122-bed, not-for-profit organization is nationally recognized for clinical excellence and offers outpatient, surgical and emergency services, as well as comprehensive health education programs. The project began with requests from the nursing team to find a way to receive telemetry monitor alarms on their phones to speed response. From there, the Union County team identified additional ways to improve their clinical communication processes.
“Input from Spok’s team was very valuable. We started thinking about bed alarms, phone calls, the routing of critical labs and alerts—all kinds of uses started to emerge,” said Anne Lara, chief information officer for Union Hospital. “I was impressed by the thoroughness of the engagement and the real-world knowledge of the Spok consultants. Their recommendations were also in line with our goal to make sure Union Hospital’s IT infrastructure is sustainable, upgradeable, and maintainable.”
Spok’s Professional Services Group helps users maximize the value of their communication solutions. From the early planning stages and workflow assessments through enterprise-wide rollouts, this dedicated team of experts supports onsite staff throughout the lifecycle of an implementation project. They can provide training, assess whether a solution is being fully utilized, help plan and manage data inputs, or just jump in and help wherever they are needed.
“There was a sense of partnership and collaboration with the Spok team. They were interested in creating a strong foundation. They looked at the problem we wanted to solve today, but they also wanted to enable us for future success,” said Lara.
“We are happy to be working with Union Hospital and believe that the Spok Care Connect suite will help to ensure the very best patient care by providing a unified platform to strengthen workflows across their organization,” said Hemant Goel, president of Spok. Inc. “In collaboration with the Union Hospital team, Spok staff focused on the bigger picture so that we could find a solution that would work today and also lay the groundwork for future enhancement.”