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RSA Canada selects OnBase by Hyland to augment its claims transformation with Guidewire

Royal & Sun Alliance Canada (RSA Canada), a leading Canadian general insurer, has selected OnBase by Hyland as its enterprise content management (ECM) solution through a comprehensive and detailed evaluation process.

“We were seeking a vendor with proven and repeatable experience working with multifaceted ClaimCenter deployments,” said Jullie Hands, Vice President of Claims Technology at RSA Canada. “Hyland’s expertise within the insurance market and collaborative relationship with Guidewire stood out to us and positioned OnBase as the most appropriate solution to accelerate the integration process, streamline operations and improve customer service.”

Key benefits RSA Canada will leverage by integrating OnBase and ClaimCenter include:

  • Automated mailroom capture to streamline activity creation in ClaimCenter for adjusters and supervisors to review documents associated with a claim.
  • User-specific views in ClaimCenter and filtering options to retrieve documents that pertain to the specific work item at the claim level, by exposure and insured.
  • Outbound correspondence automation and claims packet creation to drive improved service levels within RSA’s broker distribution network and policyholders.
  • Process efficiencies due to transitioning from paper-based to electronic file management.

“The validated OnBase Ready for Guidewire accelerators will provide RSA Canada with a highly configurable application to decrease risk, provide easier upgrade paths for both ClaimCenter and OnBase and enhance users’ experience with a seamless user interface,” said Colin Toomey, director of insurance at Hyland, creator of OnBase.

To learn more about the OnBase Ready for Guidewire program visit