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Mount Sinai Patients Receive Greater and Faster Access to Care With New Expanded Digital Tools

Mount Sinai Health System patients will experience greater access to care, fast identification of symptoms, efficient online search and connection to specialists, and easy appointment scheduling thanks to newly launched Digital Experience tools accessible on their smartphones or computers.

These digital tools include Virtual Urgent Care to address non-emergencies such as the flu or mild COVID-19 infection, Virtual Primary Care to schedule doctor visits including annual wellness exams, and Check Symptoms & Get Care, an intelligent care navigation system that includes a short questionnaire for patients to self-identify their ailments and a personalized list of telehealth or in-person care options based on their results.

Mount Sinai is the first health system in New York City to use this digital self-triage system, developed by Mount Sinai’s Digital and Technology Partners department in partnership with Clearstep, an artificial intelligence chat health care assistant.

The Check Symptoms & Get Care platform uses natural language processing, a branch of artificial intelligence, to translate complex medical data into user-friendly content. This tool can currently identify and match more than 300 unique primary symptoms. The new suite of digital tools also includes Mount Sinai Virtual Assistant, which can assist patients with questions and manage appointments.

“Mount Sinai is committed to providing a seamless digital experience that encourages our patients to proactively engage with their care team, manage their health progress, and take advantage of ongoing support and resources,” said Kristin Myers, MPH, Executive Vice President and Chief Digital and Information Officer of the Mount Sinai Health System and Dean for Digital and Information Technology of the Icahn School of Medicine at Mount Sinai. “Our latest digital tools also leverage automation and integration throughout the Health System, streamlining processes and support services, so our priority and focus remains continuity of care and equitable access to services for our diverse community.”

The Digital Experience tools expand on existing capabilities of MyMountSinai, a mobile app developed in 2021, as an online gateway to Mount Sinai physicians and services. Through MyMountSinai, patients are able to access health records and lab results, schedule appointments, check in for appointments, conduct video visits, pay bills, and request prescription refills.

“We know access to high-quality services—including urgent, primary and specialty care—is imperative for healthy communities,” said Kelly Cassano, DO, Chief Executive Officer of the Mount Sinai Doctors Faculty Practice, Dean for Clinical Affairs at Icahn Mount Sinai, and Senior Vice President for Ambulatory Operations of the Mount Sinai Health System. “Through transformative innovation and expansion of our telehealth options, Mount Sinai continues to deliver world-leading care, especially when and where our patients most conveniently need it.”

Patients can log into either the MyMountSinai website or mobile app and navigate the main menu tab to select Check Symptoms & Get Care under the Find Care section. All of Mount Sinai’s Digital Experience tools can be accessed at Digital Patient Tools and Resources.