RevSpring Announces True QA for Improved Patient Registration Data Accuracy

RevSpring, the leading provider of healthcare engagement and payment solutions, announced True QA, a powerful quality assurance tool that enhances patient registration data accuracy from the start. Fully integrated into RevSpring’s True Access platform, True QA streamlines the registration process by enabling staff to fix errors in real-time, saving providers considerable expense while improving the patient experience by preventing frustrating billing issues, delayed care and multiple requests for the same information.

Medical billing errors are responsible for $17 billion in annual losses nationwide estimates the American Medical Association. In less than one month, True QA identified errors in nearly 600 unique patient visits for a customer, preventing claim rejections and denials that could have cost the organization thousands of dollars in claim rework.

“RevSpring brings decades of experience creating patient engagement pathways that lead to increased patient satisfaction and successful financial results for our customers,” said Howard Bright, RevSpring chief technology officer, patient engagement. “Not only does True QA save organizations thousands in costly claim rework and denied reimbursements, it allows providers to more accurately communicate patient financial responsibility with insurance information that is accurate from the start. True QA, as a vital component of RevSpring’s True Access solution, is a game changer for the preservice process and healthcare in general.”

True QA includes a comprehensive database of preset edits for key registration data points that impact claim approvals, billing and patient communications. Organizations can customize the tool with unique edits. True QA also provides managers with user-level reporting. A dashboard with claim submission dates ensures errors are corrected prior to claim submission.

The RevSpring solution transforms the registration process for providers by flagging errors at the point of scheduling, allowing errors to be corrected prior to the day of service. Patients are relieved from dealing with the effects of errors that can slow down their care and cause financial worries. This builds trust, satisfaction and loyalty, while reducing administrative burdens on staff and reducing stressors on accounts receivable.

True QA enhances RevSpring’s True Access solution, which empowers patient access teams to decrease claim denial and maximize reimbursement with fast, simple and accurate resolution of all patient accounts prior to or at the point of service.

Often preservice patient engagement processes are disconnected, outdated and lack clear communication pathways. These highly manual paper processes are burdensome for overloaded staff, particularly when staff members are in short supply. True Access reduces time spent rebilling claims and reduces days in AR by submitting claims correctly the first time. Using a better, more accurate estimate, combined with an easy-to-use payment tool, patients are prepared and empowered to fulfill their financial responsibility and enjoy a transparent, self-serve preservice payment experience that aligns with staff-facing tools.

RevSpring will showcase True QA at HIMSS 2025, booth 4435.