Mount Sinai’s CHIME Digital Maturity Signals the Next Phase of AI-Driven Care Delivery

Mount Sinai Health System’s recognition in the 2025 CHIME Digital Health Most Wired survey affirms its leadership in digital transformation—but the Level 9 designation also reflects something more consequential: a shift from digital enablement to digital fluency. With advanced analytics, ambient clinical AI, and patient-facing virtual tools now operationalized across the enterprise, Mount Sinai offers a working model for how health systems can architect digital strategies that are scalable, safe, and sustainable.

As organizations across the country grapple with the implementation of artificial intelligence (AI), data interoperability, and patient engagement platforms, Mount Sinai’s case offers more than accolades. It also surfaces a blueprint for embedding digital infrastructure into the core of clinical and operational strategy.

Digital maturity as operational discipline

CHIME’s Most Wired survey measures more than tool adoption. It evaluates how deeply technology is integrated across critical dimensions such as population health, cybersecurity, analytics, and infrastructure. Mount Sinai’s high scores in both Acute Care and Ambulatory Care reflect a system-wide investment in aligning digital health initiatives with measurable clinical and operational outcomes.

Over the past year, Mount Sinai’s Digital and Technology Partners (DTP) team has deployed several technologies that push the envelope of health IT utility. These include the system-wide rollout of Microsoft Dragon Copilot, a voice-enabled AI clinical assistant designed to streamline documentation and reduce clinician burden. The initiative reflects a growing recognition that ambient technology, tools that integrate into workflows without manual triggers, may hold the key to reducing burnout and improving care continuity.

Mount Sinai has also extended its digital footprint with features like Virtual Urgent Care, asynchronous “message-only” visits, and an AI-powered virtual scheduling agent, all of which position convenience not as a consumer add-on, but as a core component of access equity.

AI, safely operationalized

The 2025 award arrives at a time when generative AI and large language models are moving from innovation pilots to enterprise deployment. Mount Sinai, through its Windreich Department of Artificial Intelligence and Human Health, is not only adopting these tools but also shaping the frameworks by which they are governed.

While many health systems are still exploring how to vet or validate clinical AI, Mount Sinai has prioritized ethical AI stewardship by defining implementation guardrails, auditing for bias, and integrating safety reviews into adoption workflows. This forward-leaning posture reflects growing consensus among regulatory and research bodies. A recent JAMA Viewpoint emphasized that health systems must go beyond technical performance and ensure that AI tools meet thresholds for explainability, fairness, and safety.

By investing in these safeguards ahead of regulation, Mount Sinai positions itself to adopt AI at scale without compromising accountability.

Patient experience redefined by platform integration

Mount Sinai’s MyMountSinai app, now used by over 2.1 million patients, illustrates a digital engagement model that treats patients as data participants—not just service recipients. Tools like asynchronous messaging, prescription refills, and appointment management are now table stakes for digital health. What sets Mount Sinai apart is its integration of intelligent automation through the Mount Sinai Virtual Agent, an AI-powered call center interface that manages routine administrative interactions.

This kind of automation is not just about efficiency. It reflects a broader evolution in patient experience design, from transactional interfaces to intelligent systems that anticipate needs, reduce friction, and close access gaps. A 2024 HIMSS report noted that digital health leaders are increasingly defined not by how many tools they deploy, but by how cohesively those tools function within a unified platform experience.

Governance, not just innovation

Mount Sinai’s forward-looking digital agenda includes scaling ambient voice documentation across inpatient and outpatient settings, deploying AI for clinical decision support, and tightening interoperability frameworks. But perhaps most notable is the system’s public acknowledgment of the governance requirements that accompany technological acceleration.

Lisa S. Stump, Chief Digital Information Officer, has underscored that digital leadership now requires as much attention to data trust, privacy, and compliance as it does to innovation. That balance, between agility and assurance, will become even more critical as federal agencies like the Office of the National Coordinator for Health IT (ONC) finalize new AI and interoperability rules in 2026.

In this respect, Mount Sinai is a systems integrator, building digital health maturity through policy alignment, cross-functional governance, and strategic foresight.

The new bar for health systems

Recognition from CHIME is no longer just an IT badge. For high-scoring systems like Mount Sinai, it signals operational readiness for the digital future of care. As ambient listening, predictive analytics, and AI-generated documentation become standard, health systems will face rising expectations from patients, regulators, and clinical staff alike.

The next competitive differentiator will not be who adopts digital tools first, but who deploys them most responsibly and at scale. Mount Sinai’s 2025 recognition offers a compelling proof point—but also a challenge to its peers: digital transformation is no longer optional, episodic, or experimental. It is structural. And only those systems that build for resilience, not just recognition, will shape the future of healthcare delivery.