Benefits for the practice
When a healthcare practice utilizes automated patient reminders, there are significant benefits for the practice. Instead of spending countless man hours calling to confirm appointments, provide pre-op or post-op instructions, or to remind patients that they have past due invoices, busy practices can more efficiently and effectively communicate through automated communication, including calls, texts and emails. Automated messaging is one method to improve patient communication efforts without burdening the facility’s staff with additional work.
Not only does the practice benefit from automated messaging, patients do too. Patients stay busy; however, automated reminders make it easy for patients to connect to and communicate with the office quickly. For instance, patients have a voice or text message that they can refer back to for instructions. When a facility uses automated messaging for pre-op and post-op instructions, it provides the patient with a text or voice message on their phone that they can listen to or read again for confirmation. It’s easy for patients to forget what they were or weren’t supposed to do, and calling and speaking to a staff member takes up both the patient’s time and the facility’s. However, with automated messaging, they can simply refer back to the text or voice message with their instructions in order to follow them successfully.
As a medical practice, you have a variety of tools available to you to help you better communicate with your patients. Automated reminders can help keep patients connected to the office in between appointments, and in using it, you have the ability to take your practice to the next level.
To learn more, request the full whitepaper from PhoneTree here.
As health insurance continues to change and medical practices continue to grow, more patients are being seen than ever before. Managers and owners are struggling to meet the demand that a high volume practice can bring, and ensuring that there are enough staff members to meet the needs of patients and doctors alike can be difficult. Many practices assume that the most productive solution is to hire more staff, however, with wage increases and a higher cost of living, this can cut deep into the bottom line. More staff isn’t necessarily the answer – in fact, electronic health and mobile health have provided busy medical practices with a significant increase in productivity at an exceptionally reasonable cost. Staff members are freed up from many time consuming tasks, allowing them to focus more on patient care while the patient is in the office.
What is eHealth?
eHealth stands for Electronic Health, and it is a term for healthcare practice supported by electronic processes and communication. If a patient misses an appointment, eHealth allows a practice to easily contact them to notify them of a missed appointment, and most importantly, gives them a prompt to reschedule.
What Is mHealth?
mHealth stands for Mobile Health, and it describes the practice of medicine and public health supported by mobile devices. Mobile health utilizes emails, text messaging and phone calls to reach patients of fast paced medical practices. It can be completely customized to the needs of each individual practice, allowing practice managers and owners to achieve maximum productivity.
Why your practice needs them
Learn more about why your practice needs eHealth and mHealth, how you can use them, and about HIPPA considerations in another PhoneTree whitepaper here.