VCU Health taps power of Spok solutions to manage communications for major international cycling event

Spok, today announced that VCU Health handled all medical service communications for the 2015 Union Cycliste Internationale (UCI) Road World Cycling Championships with the support of Spok’s critical communication solutions. All personnel and facilities remained continuously in contact throughout the nine-day event in Richmond, Va., thanks to Spok’s powerful, integrated clinical alerting, hospital contact center and secure text messaging solutions.

A qualifier for the Tour de France, the event drew 1,000 cyclists from 75 countries, and more than 640,000 spectators. Close to 500 international media outlets broadcast it live to a global audience of more than 300 million. VCU Health, in collaboration with Spok, provided uninterrupted, secure communications and a safe experience for all race participants and spectators.

“We had to make sure all locations, including outpatient clinics, remained fully connected throughout the event, no matter what happened,” said Don Smith, operations manager at VCU Health. “Mobile communications had to be flawless, even with predicted cellular capacity issues.”

A Spok customer since 1997, VCU Health has a robust communications infrastructure designed to enhance care coordination and staff efficiency. The team recently added the Spok Mobile® secure texting solution to enable reliable, secure communications for clinical staff throughout the extensive health system.

“Our Spok solutions have allowed us to provide a much better patient experience by decreasing call-handling times and streamlining scheduling and clinical communication,” said Smith. “We knew we could count on Spok to help us provide first-rate communications for the cycling championships.”

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