Telehealth: The future of patient relationship management
In recent years consumer focus seems to have increasingly turned toward business models and technology that improve or add to everyday conveniences, including online shopping as a way to quickly complete errands without facing traffic or in-store lines – and even while watching a favorite TV show.
Though it has become simple to buy eggs and milk from a smartphone app and have it delivered a couple of hours later, accomplishing other tasks, such as seeing a doctor for a follow-up appointment, have not been as conveniently realized. That is, until recently – thanks to an increase in secure telehealth solutions and a rise in their deployment across the healthcare industry.
The Federal Health Resources and Services Administration (HRSA) defines telehealth as “the use of electronic information and telecommunications technologies to support long-distance clinical healthcare, patient and professional health-related education, public health, and health administration” – and it’s now helping patients become more engaged and proactive about their healthcare in the convenience of their own homes.
This trend is not only making it more convenient for patients to schedule appointments and communicate with their providers, but is also changing the level of engagement with which patients pursue their healthcare routines. For example, the flexibility of being able to communicate directly with a doctor for medication management or general health maintenance without having to travel to and from a doctor’s office can often make the patient experience more involved and personal on a day-to-day basis – because it’s so simple.
Health Resources and Services Administration, HRSA, medication management, patient engagement, Patient Relationship Management, remote patient monitoring, Revation Systems, Telehealth, Web Real-Time Communication, WebRTC