Amazon Connect Archives - HIT Leaders and News https://us.hitleaders.news/tag/amazon-connect/ Healthcare Innovations and technology news and views Sat, 26 Jul 2025 04:12:28 +0000 en-US hourly 1 https://wordpress.org/?v=7.1.3 Modernizing the Front Door to Care Requires More Than Better Phones https://us.hitleaders.news/communications/49324/modernizing-the-front-door-to-care-requires-more-than-better-phones/?utm_source=rss&utm_medium=rss&utm_campaign=modernizing-the-front-door-to-care-requires-more-than-better-phones Tue, 29 Jul 2025 10:59:52 +0000 https://us.hitleaders.news/?p=49324 The contact center has quietly become the operational bottleneck, and reputational liability, of healthcare’s digital transformation strategy. As the first point of contact for scheduling, triage, refills, and referrals, patient access centers now function less as administrative conveniences and more as real-time coordination engines.

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