Swedish Medical Group clinics optimize care delivery with Versus Advantages Clinic

Swedish Medical Group, a network of more than 100 primary care and specialty clinics throughout Washington’s greater Puget Sound area, is meeting increased demand while improving the patient experience, using technology designed to reduce wait times and expedite the patient visit.

“We’re expanding our primary care presence in key communities, where we expect patient volumes to test the limits of our capacity,” says Whitney Hull, RN, BSN, Clinic Administrator at Swedish Renton Primary Care. Indeed, population growth in Washington is booming, ranking fifth in the nation for the number of new residents. “We needed a system that would provide us with real-time data to optimize workflow, reduce wait times, and provide the best possible patient experience.”

In May, Hull’s clinic and the nearby Musculoskeletal Services facility replaced their manual “flags and tags” system with the Versus Advantages Clinic patient flow system.

“Now everything is automated,” Hull explains. “We don’t have to flip the flags outside each door, and we don’t have to peer down the hallway to see what’s going on. Electronic whiteboards in our off-stage work area show us everything that’s happening in the clinic.”

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