Survey reveals best practices that lead to high patient ratings of hospital care

Based on responses to questionnaires and letters sent to CEOs and medical personnel from a nationwide sample of 53 hospitals, Johns Hopkins investigators have identified a handful of best practices they say are most likely to give patients a positive hospital experience, a sense of satisfaction and the feeling they come first.

Hospitals nationwide are competing, in part, to promote the idea of patient-centered care, a concept that includes everything from safer and timelier care to patient satisfaction with the level of attention and amenities. The new survey, the researchers say, was designed to uncover how high-performing hospitals get that way.

In a summary of its survey findings, published in the August issue of the journalMedical Care, the Johns Hopkins team concluded that medical staff members and leaders at hospitals that already ranked high on patient experiences of care shared a devotion to consistency, personal and focused interactions with patients, and a culture that demands involvement of all levels of caregivers and services.

“It’s not just about getting the physicians involved, or the nurses,” says lead study author Hanan Aboumatar, M.D., M.P.H., an assistant professor of medicine at the Johns Hopkins University School of Medicine and a member of the Johns Hopkins Armstrong Institute for Patient Safety and Quality. “Everyone involved at the hospital, all the way up to top leadership, has to place a high priority on the needs of patients and their families.”

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Hospital Consumer Assessment of Healthcare Providers and Systems survey, Johns Hopkins Medicine, patient ratings, patient satisfaction


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