Spok Consulting Services help Sentara Healthcare make communications and collaboration more efficient

Sentara Healthcare has enhanced operator workflows and improved the efficiency of their busy call center by more than 12 percent with the help of Spok Consulting Services. This is especially significant because the call center handles a heavy volume and sends more than 300,000 pages per month.

Sentara engaged Spok to examine the non-profit hospital system’s use of Spok solutions and recommend process updates that would align operator workflows with the latest industry best practices. After discussing project goals, Spok’s team of experts delivered more than a dozen specific action items to help maximize the call center’s paging capabilities and fully utilize system capabilities.

“We knew a lot about our Spok system, but we certainly didn’t know everything,” said Greg Walkup, IT director at Sentara Healthcare. “From how we’re set up to the operation of our systems, we wanted to know if there were functions we weren’t using and if we could modify our process for better results.”

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