Solving the RCM equation: What questions to ask in the discovery process

Hospital executives today are more overwhelmed than ever before by the technology purchasing decisions they must make. As the healthcare landscape continues to evolve, leaders need to be sure that each dollar is spent wisely and that the products and services purchased will contribute to improved quality and efficiency and that their selections today will continue to serve them well with the industry changes at hand. With so many factors to consider in the decision-making process, it’s easy to get lost in the details and forget the big picture. What are the questions that a hospital or health system should think about before they select a new revenue cycle management (RCM) system? These are the top issues worth discussing:

How can a hospital or health system ensure it stays economically viable in the current market?

For the past 10 years, the industry has given disproportionate focus to electronic health records (EHRs), and the conversations have grown increasingly clinical since 2011 when Meaningful Use was put in motion to improve quality, safety, efficiency and reduce health disparities. The MU program has reimagined the structure of reimbursement payments, ultimately driving financial incentives for specific clinical activities.

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