Providence Medical Park adds new efficient patient flow system, self-rooming with RTLS

Providence Health & Services, the largest healthcare provider in Washington State, is making waiting rooms a thing of the past at the Providence Medical Park in Spokane, Wash. The Advantages RTLS patient flow system from Versus Technology, which went live this week at the clinic, allows patients to skip the waiting room altogether and go directly to an available exam room.

“This new technology provides patients greater convenience, added privacy, and faster care,” says Kathy Tarcon, chief operating officer of Providence Medical Group, the physician division of Providence Health Care in eastern Washington.

The service is the newest addition at Providence Medical Park, which opened in April 2014 as a one-stop comprehensive outpatient care facility specifically designed to provide convenient care and preventative treatments in a less expensive ambulatory settings. The 11-acre campus gives patients access to urgent care, primary care, laboratory services, outpatient surgery, and several medical and surgical specialties including cardiology, orthopedics, neurology, urology and others.

Of the 300 patients per day who visit Providence Medical Park, most will now experience an added level of efficiency when they skip the waiting room. Instead of waiting with other patients in a central area, they are immediately directed to an available exam room. This self-rooming concept is one feature of the Versus Advantages Clinic Real-time Locating System (RTLS), purchased through and installed by Versus Certified System Integrator AAtronics, LLC, of Seattle, Wash.

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