Nuance voice biometrics driving revolution in security, convenience, personalization
Live this week from the Opus Voice Biometrics Conference, Nuance is showcasing its broad portfolio of voice biometrics solutions and providing visitors with first-hand demonstrations of the technology. Taking the stage at the conference are executives from USAA and Tangerine Bank, who will be sharing their experiences and vision regarding how voice biometrics technology can transform the customer experience.
Nuance’s voice biometrics solutions are used around the world to create convenient, personalized experiences for consumers by allowing them to use their voice as their password. Consumers are no longer forced to remember PINs, passwords, or security questions when proving their identity and instead can conveniently and effortlessly use their voice to log in. Nuance’s voice biometrics are also integrated as part of virtual assistant applications such as Dragon Mobile Assistant for Android, connected car experiences with Dragon Drive, and for smart TVs in the connected home with Dragon TV.
Recent examples of Nuance’s voice biometrics innovations include:
- SK Telecom in South Korea announced that its 28M customers would be able to authenticate into their accounts using just the sound of their voice, eliminating the need for intrusive security questions, and improving the overall customer experience. See the customer experience in action here.
- Nuance announced today that it has been honored with a Gold at the 2015 Global Excellence Awards in the Tomorrow’s Technology Today in Latin America category for Banco Santander Mexico’s use of voice biometrics.
- Nuance announced from CES 2015 that its Dragon Drive connected car platform now features voice biometrics capabilities. Dragon Drive is giving automakers an industry-first ability to integrate voice biometrics as part of their connected infotainment offering, while providing drivers with an easy way to personalize their in-car experience. Users get convenient access to content and information based on a driver’s preferences, including connected music stations, navigation routes, traffic conditions, calendar, parking, fuel options along the route, and much more.
What: Nuance at the 2015 Opus Voice Biometrics Conference
When: May 4-5, 2015
Where: W New York Union Square, New York, NY
Why: Nuance is showcasing its broad portfolio of voice biometrics solutions at the 2015 Opus Voice Biometrics Conference across customer service and consumer device experiences. Executives will speak about the positive impact of voice biometrics, highlighting specific examples in which voice biometrics in large organizations has increased customer satisfaction an average of 58 percent, and agent satisfaction an average of 51 percent.
Visitors to the conference will hear from two Nuance customers, USAA and Tangerine Bank, to gain an understanding of how they see voice biometrics transforming the customer experience.
Nuance will also share findings from recent research regarding fraud, which highlights the significant cost of fraud and account takeovers to large organizations, both from a financial and customer experience standpoint. Data from Infiniti Research in North America from 2014 shows that voice biometrics can help to reduce that cost, in the call center by $800M annually, and via the mobile channel by $350M annually.
Nuance voice biometrics technology leads the industry, with over 50 million voiceprints deployed by its customers, representing over 80 percent of the commercial market. (Opus Research: Census Report: Voice Biometrics Census and Forecast, November 2014).