Navicure survey reveals consumerism’s impact on healthcare organizations
Navicure, a provider of cloud-based healthcare claims management, patient payment and data analytics solutions, announced key findings from its recent survey on how healthcare organizations are responding to patient engagement and consumerism. Deployed in August 2016 in conjunction with Porter Research, 63 percent of survey participants reported healthcare consumerism is affecting their patients and organizations, specifically with patients proactively asking about their cost of care and becoming more involved in deciding their medical treatment.
A large percentage of survey participants were healthcare executives (37 percent), practice administrators (34 percent) and billing managers (28 percent). Respondents represented a broad range of specialties and sizes: 33 percent from organizations with one to 10 providers; 34 percent with 11 to 50 providers; 12 percent with 51 to 100 providers; and 21 percent with more than 100 providers.