Merge Healthcare launches new business unit to automate prior-authorization and improve referral success

Merge Healthcare Incorporated , a provider of enterprise imaging, interoperability, and clinical systems that seek to advance healthcare, announced the launch of a new business unit, iConnect Network Services, to deliver interoperability services to healthcare enterprises seeking to reduce the labor and overhead costs associated with prior-authorization processes, improve physician engagement among provider communities, and boost referral success. In an age of consolidation, accountable care, and narrow networks, health systems must have a better handle on the appropriateness and efficiency of the most valuable referrals in their network.

“Physicians and administrative staff dedicate between 10 and 20 hours a week solely to manual authorization tasks. We believe that thoughtful and seamless automation of the prior-authorization process can quickly provide necessary information for physicians to deliver appropriate care,” said Steve Tolle, Chief Strategy Officer and President of iConnect Network Services at Merge Healthcare. “In addition, roughly 50% of referrals never turn into a patient appointment due to lost faxes and lack of patient follow-up. These gaps represent a clear opportunity to improve care delivery and ensure the appropriateness of all imaging referrals. iConnect Network Services is designed to solve these key challenges within the healthcare enterprise while leveraging our clients’ existing IT infrastructure.” 

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accountable care, EHR, enterprise imaging, iCNS Authorize, iCNS Orders, iCNS Results, iConnect Network Services, Imaging Specialists of Charleston, interoperability, IT infrastructure, Merge, Merge Healthcare Incorporated, physician engagement, referrals, scalable


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