Kalispell Regional Healthcare taps Spok for major call center solutions project

Spok announced that Kalispell Regional Healthcare (KRH) in Kalispell, Mont., has selected Spok’s operator console and on-call scheduling solutions to replace multiple systems in its hospital call center.

“My staff is excited about the simplicity of it,” said Carie Oney-Gress, admitting supervisor at KRH. “Previously we were using eight or nine disparate systems, and now we are simply using Spok.” According to Oney-Gress, accessing all needed information from an efficient, integrated system saves staff time, and working with a single vendor provides an easy “one-stop shop” for questions and problem resolution.

Kalispell Regional Healthcare encompasses not only a large hospital but also 26 affiliated clinics and facilities providing comprehensive services to the community. The communication center staff routinely handles more than 1,200 calls per day. They used to process around 400 calls per day, but as the organization grew, the center took on new and expanded responsibilities.

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