HIT value model equips providers for world of coordinated, value-based care

Netsmart Technology is an enabler in equipping health and human services providers to optimize clinical outcomes and achieve operational efficiency.

In the fast-evolving world of value-based contracting and coordinated care, providers need a strategic roadmap to guide them on the journey to technology adoption in a new environment. They are asking hard questions: “What should I do next?” “How do I adopt an IT strategy that addresses all my clinical and operational workflows and processes in an integrated way?” “How can IT be a strategic tool for my organization’s long-term success and sustainability?”

The HIT Value Model, a vendor-agnostic planning and measurement system from Netsmart, offers that much-needed guidance. Netsmart is showing enhancements to the model, first introduced in 2014, at the National Council for Behavioral Healthcare NATCON conference in Orlando, Fla.

The model provides a roadmap for IT adoption, a measure of progress on the journey, and methods to compare an organization’s IT adoption with other providers. It takes an integrated approach, addressing all aspects of the care continuum and aligning with the complexities of services delivery. The goal is to help organizations develop an IT framework and infrastructure for the future, and enable them to collaborate with other providers on best practices and successful strategies.

The HIT Value Model encompasses five key aspects of a comprehensive system of care:

  • Providing Care: Planning for, delivering and documenting care given
  • Accounting for Care: Managing claims processing, payment and revenue generation from intake through remittance
  • Engaging in Care: Empowering consumers to engage directly in the care process
  • Informing Care: Bringing knowledge to bear at the point of action
  • Integrating Care: Coordinating an integrated and comprehensive care process across all providers of care and maintaining responsibility for the health status of the person

Recent enhancements to the five-dimensional model include:

  • An app-based (for iOS and for Android) survey providing an easy, mobile method to score and immediately review results
  • Modified survey questions with refined targeted IT capabilities based on services provided and segments served
  • Comparative results capability allowing survey respondents to view where they stand in relation to other organizations by segment and annual revenue
  • The ability for a services provider to define comparative peer groups on demand

“This multi-dimensional model reflects our belief that collaboration and adaptability are vital in this era of rapid change,” said Mike Valentine, CEO, Netsmart. “We’re closely engaged with our clients as they use the model, and are excited by the collective effort involved in refining this roadmap which puts the person receiving services at the center.”

Initial results from clients utilizing the model indicate an opportunity to consider how information technology can strengthen engagement with consumers.

“Our goal is to increase the ways that our consumers can access members of their care team via a consumer portal. We think this will increase consumer satisfaction,” said Jim Sorg, Ph.D., Director of Information Technology for Tarzana Treatment Centers.

Netsmart clients from across the country providing input into model enhancements include Ability Beyond,Health Homes of Upstate New York (HHUNY), Rosecrance, Solutions for Administrative Services and Tarzana Treatment Centers.

Value models and measurement tools aren’t new to acute care providers. But as the importance of care coordination and integration is fully embraced, an all-inclusive model – one that accounts for treatment of the mind and the body – is needed.

“Collaboration is vital as we optimize the role of healthcare IT in helping providers improve the lives of millions,” said Doug Abel, Netsmart Executive Vice President. “With the evolution of value-based contracting and coordinated care, we will continue to work with the health and human services community to collectively optimize this strategic roadmap.”

HIT Value Model, NATCON, National Council for Behavioral Healthcare Conference, Netsmart


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