Greenway Health announces general availability of all-new, cloud-based consumer engagement service, Greenway Patient
To enable its provider customers to better engage with patients while meeting the higher threshold for meaningful use Stage 2, Greenway Health has announced the general availability of Greenway Patient, an all-new, intuitive and mobile-friendly cloud service for users of Greenway’s electronic health record platforms.
Greenway Patient will be one of Greenway Health’s integrated solutions featured in booth 1806 at the HIMSS15 Annual Conference and Exhibition April 12-16 in Chicago.
Known to consumers as myhealthrecord.com, Greenway Patient will deliver access to health information patients want, and the information-sharing and communication capabilities practices and enterprises need, said Greenway Health CEO Tee Green.
“In designing Greenway Patient, we recognized emerging market trends that are impacting the needs and behaviors of both patients and physicians,” Green stated. “Patients are increasingly acting like healthcare consumers, expecting the same convenience in their caregiver interactions as they experience with online banking and retail. Physicians are challenged to improve productivity, enable greater patient engagement under meaningful use, and meet the goals of emerging value-based payment models designed to foster cost-effective clinical outcomes.”
A sharable, clear health snapshot
Greenway Patient takes a major step towards truly portable and comprehensive patient access to personal health information. In addition to 24/7 convenient communications for things such as requesting appointments or prescription refills, the cloud service enables them to easily access information including labs, other test results and medications, with a summary of care that provides a clear snapshot of their overall health.
When visiting other participating providers, patients can leverage their existing myhealthrecord.com account, and can easily manage other family members’ accounts from their own login, with appropriate permissions.
Thanks to Greenway Patient’s user interface and responsive design, it delivers a consistent experience across all Internet browsers and enabled devices — laptops, tablets, mobile phones and more — regardless of screen size and without loss of functionality from one device or browser to the next.
‘A significant impact on care,’ says early adopter
“Greenway Patient will have a significant impact on how our patients manage their healthcare,” said Sarah Rohrs Reves, family nurse practitioner and managing partner at one of the Greenway Patient pilot sites, Chester Family Medcare, PC in Virginia. “They’re already happy when, for example, they can share their medications list with a specialist without having to remember them all.”
As the practice rolls out the cloud-based service more broadly, Reves also sees great gains in productivity and cost savings. A recent example is a patient/staff encounter that would have required as much as a 20-minute call but took only 3 minutes to resolve through a secure online conversation. “That really drove home the productivity value of the service.” Reves noted there are obvious benefits in other areas as well, such as the cost and time of sending out 50 to 60 labs a week.
Keeping people healthier and happier at a lower cost
“We’re thrilled with the response we’ve had to this new solution,” Green stated. “Our teams worked with customers, combined the best capabilities of our existing portals, and built a new platform that’s secure, infinitely scalable, and simple for patients to register for and use on a regular basis. Combined with capabilities like our patient messaging solution, Greenway Health providers can more efficiently engage with their patients to strengthen their relationships.”