Connecticut Children’s Medical Center selects InstaMed for seamless and secure patient payments

Connecticut Children’s commitment to family-centered care, quality and respect led them to seek new ways to improve and simplify the payment experience for both staff and guarantors. The organization sought a solution that seamlessly integrated within their Epic system and met the highest levels of security while being able to meet an aggressive implementation timeline. The InstaMed and Connecticut Children’s teams collaborated to achieve Connecticut Children’s goals. The entire process was completed within sixty days, from Connecticut Children’s first contact with InstaMed through the go live of patient payments integrated into Epic. InstaMed’s status as a PCI Level One Service Provider, P2PE Validated Solution Provider, HITRUST certified, EMV certified and HIPAA compliant allows Connecticut Children’s to deliver a secure and compliant healthcare payments experience that reduces their PCI scope and minimizes compliance costs and inefficiencies.

 

“Our steadfast focus is to make the patient and family experience at Connecticut Children’s the best one possible, so we need things like the payment process to be seamless and easy for both our staff and guarantors,” said Peter Borla, Corporate Controller, Connecticut Children’s. “The team at InstaMed understood our requirements and our Epic software and was able to design a fast implementation that immediately delivered results and never distracted or hindered our staff or processes.”