CMS releases first ever home health patient experience of care star ratings
Today, the Centers for Medicare & Medicaid Services (CMS) introduced the first patient experience of care star ratings on Home Health Compare (https://www.medicare.gov/homehealthcompare/search.html). Known as Home Health Care Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) Survey star ratings, these measures evaluate patients’ experiences with home health agencies.
Home Health Compare is the agency’s public information website that provides information on how well Medicare-certified agencies provide care to their patients. The HHCAHPS Survey star ratings report patients’ experiences of care ranging from one star to five stars using data from patients (or the family or friends of patients) that have been treated by the agency. Five stars is the highest rating and reflects the best patient experience. There are over 11,000 agencies with data on Home Health Compare, and about 6,000 of them now have patient care experience star ratings.
Previously, patients could select multiple agencies at a time on Home Health Compare to compare agency performance on individual HHCAHPS items, such as how often the home health team delivered care in a professional way. In addition, patients have also had access to summary Quality of Patient Care star ratings for each agency. These star ratings summarize home health agencies’ performance on nine quality measures that indicate how well they assist their patients in regaining or maintaining important functional abilities and how frequently they adhere to evidence-based processes of care.