The patient experience includes more than just the time spent with providers and staff. It encompasses every interaction associated with the healthcare organization, including scheduling an appointment, waiting in the waiting room and receiving the bill after care is delivered.
Improving the patient experience has become more crucial to healthcare organizations due to the growing influence of consumerism as well as competition from non-traditional delivery settings, such as urgent care clinics and telehealth providers.
Many organizations are finding, however, that by adding their own telehealth services they can cost-effectively improve the overall patient experience. Offering telehealth services can eliminate waits for appointments, but also the travel and lengthy waiting room times that are associated with patient dissatisfaction. Leading web conferencing platforms for telehealth further enhance the experience through advanced features to more closely replicate an in-person encounter and improve communication.