Communications Archives - HIT Leaders and News

Modernizing the Front Door to Care Requires More Than Better Phones

Jason Free — Tue, 29 Jul 2025 10:59:52 +0000

The contact center has quietly become the operational bottleneck, and reputational liability, of healthcare’s digital transformation strategy. As the first point of contact for scheduling, triage, refills, and referrals, patient access centers now function less as administrative conveniences and more as real-time coordination engines.

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How Emerging Technologies Are Transforming Healthcare Communication Platforms

Jason Free — Fri, 02 May 2025 12:51:45 +0000

With just about everyone walking around with access to their favorite restaurants, entertainment sources, and friends with the opening of an app, the demand for instant, smarter, and more intuitive communication is at an all-time high. In the healthcare industry specifically, patients now expect this same convenience and personalization from their doctors and nurses. While much of this change can be attributed to the rapid adoption of smartphones, we at TeleVox are focusing on the emerging technologies that will bring about the next big fundamental shift in healthcare access and delivery.

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Stryker Launches Sync Badge

Jason Free — Tue, 04 Mar 2025 11:15:56 +0000

Stryker, a global leader in medical technologies, announced the launch of the Sync Badge, a hands-free, wearable device designed to enhance communication and collaboration in the fast-paced environment of hands-on patient care.

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Concerns Over New Laws that Could End Use of WhatsApp in the NHS

Jason Free — Mon, 29 Jan 2024 14:35:43 +0000

UK law changes pose a threat to the security of messaging apps – and therefore their use in the NHS. In The BMJ, doctors warn that patient care will suffer if they can no longer use apps such as WhatsApp and Signal to share information.

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Nuance Announces the General Availability of Dragon Ambient eXperience Copilot to Further Improve Healthcare Experiences, Outcomes, and Efficiency

Jason Free — Mon, 02 Oct 2023 13:30:38 +0000

Nuance Communications, a Microsoft Company, announced the general availability of Dragon Ambient eXperience (DAX™) Copilot, formerly known as DAX Express. Serving as an AI copilot for automated clinical documentation, the application uses conversational, ambient, and generative AI to enable more physicians to significantly streamline the creation of medical documentation, improving clinical efficiency, reducing burnout, and freeing their time to focus on delivering high-quality care.

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ONC Selects Spire Communications and Apprio To Redesign HealthIT.gov

Jason Free — Thu, 25 May 2023 10:25:32 +0000

Spire Communications and Apprio have been selected to lead the effort to overhaul the Office of the National Coordinator for Health IT (ONC) website, HealthIT.gov. The project will streamline and enhance how ONC educates clinicians, patients, payers, software developers, and others as it sets the standards for developing and implementing health information technology (IT) solutions and achieving interoperability in service of better healthcare.

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Nuance and Microsoft Announce the First Fully AI-Automated Clinical Documentation Application for Healthcare

Jason Free — Wed, 22 Mar 2023 13:15:00 +0000

Nuance Communications, a Microsoft Company, announced Dragon Ambient eXperience (DAX) Express, a workflow-integrated, fully automated clinical documentation application that is the first to combine proven conversational and ambient AI with OpenAI's newest and most capable model, GPT-4.

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Electronic Messages Improved Influenza Vaccination Rates in Nationwide Danish Study

Jason Free — Wed, 08 Mar 2023 06:05:02 +0000

Approximately one billion people are infected with influenza around the world each year, with more than half a million deaths estimated to result from the disease. Despite the disease’s potential severity, especially among older populations and those with cardiometabolic risk factors, approximately 30 percent of U.S. adults over age 65 were not vaccinated during the 2019-2020 flu season. To evaluate best strategies for increasing vaccination rates, researchers from Brigham and Women’s Hospital, a founding member of the Mass General Brigham healthcare system, collaborated with Danish researchers to develop and implement a nationwide trial in Denmark testing nine different electronic messaging tactics among adults over age 65.

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Implementing Peer Messengers to Promote Professionalism in Nursing

Jason Free — Tue, 03 Jan 2023 23:43:50 +0000

A new study in the January 2023 issue of The Joint Commission Journal on Quality and Patient Safety evaluated the feasibility and fidelity of implementing the Co-Worker Observation System (CORS), a tool and process to address disrespectful behavior through feedback from trained peer messengers, for staff nurses. CORS has been shown to decrease instances of unprofessional behaviors among physicians and advanced practice providers (APPs).

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Custom Health and L.A. Care Health Plan Launch Medication Adherence Pilot to Improve Health Outcomes

Jason Free — Tue, 27 Dec 2022 18:07:22 +0000

Custom Health announces a new program to better serve select members to track and enhance medication adherence with L.A. Care Health Plan, the largest public health plan in the US. The WHO estimates that medication adherence in developed countries, including the US, is in the range of 50%, which falls well below the level required to ensure the safety and effectiveness of treatments.

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